Lodge a complaint
At Queensland Hydro, we believe everyone has the right to voice their concerns.
We are committed to keeping our stakeholders, including landholders and community members, well-informed throughout project delivery. We understand our projects can raise questions, cause concern or impact land and surrounding communities. We value open, honest conversations and work closely with stakeholders to achieve fair and positive outcomes.
You can contact us in a way that suits you:
- Online: Make a submission via the complaints portal.
- Email:
Borumba Project: 1800 433 939
Former Pioneer-Burdekin Project: 1800 875 099 - In person: Talk to at a community drop-in session, meeting or project site office.
- In writing:
Stakeholder and Local Communications
Queensland Hydro
PO Box 12278
George Street QLD 4003 - Please include as much information as possible, including photos or supporting documentation where relevant, so we can investigate the matter thoroughly.
- Providing your contact details allows us to keep you informed throughout the process. Complaints can also be made anonymously via the online complaints portal.
- Step 1: Receive
Submit your enquiry, complaint or feedback using one of the contact methods above.
- Step 2: Acknowledge
We will acknowledge receipt within two working days.
- Step 3: Investigate
A team member will be assigned to review the matter and may contact you if further information or clarification is required. - Step 4: Respond
We aim to provide a response within 10 working days. If more time is required, we will keep you informed and advise an expected timeframe.
- Step 5: Close
A matter is considered closed once a response has been provided. If you are not satisfied with the outcome, you may request a review.
We will manage your personal information in accordance with the Queensland Hydro Privacy Policy.