Lodge a complaint
At Queensland Hydro, we believe everyone has the right to voice their concerns.
We are committed to keeping our stakeholders, including landowners and community members, well-informed throughout our work. It is important that we work with you and your community to build open and honest working relationships to achieve positive outcomes.
- Website: Make a submission via our complaints portal
- Phone: Call our toll-free project hotlines on 1800 433 939 (Borumba project) or 1800 875 099 (Pioneer-Burdekin project). If your complaint is not related to a specific project, please contact us toll-free on 1800 161 349.
- In person: Tell us about your complaint in person (e.g. at a community drop in session or meeting)
- In writing: Address your complaint to Stakeholder Engagement Manager, Queensland Hydro, PO Box 12278, George Street, Queensland 4003.
Please provide the below information to ensure we can review and respond to your complaint quickly and effectively:
- Your full name
- Your contact details (both phone and email if possible)
- The address and location your matter relates to (e.g. Borumba Project, Pioneer-Burdekin Project or a private property, name of a road or details of a public place)
- A clear explanation of your complaint, including the date/s where applicable
- Details of what action you are seeking from Queensland Hydro
- Any other relevant information such as supporting materials (e.g. photos, documentation) and/or details of previous interactions with Queensland Hydro to assist us with understanding your complaint.
We will manage your personal information in accordance with the Queensland Hydro Privacy Policy.